1. Purpose
These Terms and Conditions govern the access, use, and contracting of services offered by Floris Internacional City Tour, including guided tours, city tours, and other tourist experiences.
2. Reservations and Payments
- All reservations must be made through our official website or authorized channels.
- Payment must be completed at the time of booking, unless otherwise agreed in writing.
- We accept payments via credit/debit cards and other methods specified on our payment page.
3. Cancellation and Refund Policies
- Cancellations made more than 7 days in advance: full refund.
- Cancellations made between 7 and 3 days before the tour: 50% of the amount paid will be withheld.
- Cancellations made less than 72 hours in advance or no-shows: no refund will be granted.
- In case of cancellation by Floris Internacional City Tour (due to force majeure, extreme weather, or other justified causes), the client may choose to reschedule the tour or receive a full refund.
4. Client Responsibilities
- Arrive on time at the designated meeting point.
- Present valid documentation when required (passport, ID, entrance ticket, etc.).
- Respect safety rules and follow the instructions of the tour guide.
- Floris Internacional City Tour is not responsible for loss of personal belongings, accidents resulting from non-compliance with instructions, or inappropriate behavior.
5. Service Modifications
We reserve the right to modify the route, itinerary, or tour activities for safety reasons, weather conditions, or unforeseen circumstances. In such cases, we will make every effort to offer an alternative of equal value.
6. Intellectual Property
All website content, including texts, images, and logos, is the property of Floris Internacional City Tour and is protected by intellectual property laws. Its use without prior authorization is not permitted.
7. Personal Data Protection
The personal information provided by clients will be treated with strict confidentiality and used solely for purposes related to the provision of contracted services. For more details, please refer to our Privacy Policy.
8. Applicable Law
These Terms and Conditions are governed by the laws in force in [indicate the country where the company is registered, e.g., Ecuador or USA]. Any disputes will be resolved before the competent courts of said jurisdiction.
9. Contact
For inquiries or clarifications regarding these terms, you may contact us:
📧 Email: info@florisinternational.com
📞 Phone: +1 (512) 351-2878